FAQ
Refund
We apologize for the mistake. Please contact our customer service team as soon as possible so we can resolve the issue. We will either provide a replacement or issue a full refund, depending on your preference
We apologize for any damage that may have occurred during shipping. Please contact our customer service team with your order number and a description of the damage. We will work with you to find a resolution, which may include issuing a full refund
We strive to process refunds as quickly as possible. Once we have received and inspected the returned item, we will issue the refund in the same form of payment as the original purchase. The exact timeline will depend on the payment method and financial institution.
Delivery
Most items on our website will have a stock status indicated on the product page. If an item is out of stock, it will typically say “out of stock” or “pre-order” on the product page. You can also check the availability of an item by adding it to your cart and proceeding to the checkout page. If an item is out of stock or unavailable for any reason, you will see a notification during the checkout process.
Yes, we do offer same-day or next-day delivery for certain items and locations. To see if same-day or next-day delivery is available for your order, please contact our customer service team. Please note that same-day or next-day delivery may not be available for all items and may require an additional fee.
If your order has not yet shipped, you may be able to change the delivery address by contacting our customer service team. Please note that we may not be able to change the delivery address for certain
Shipping & Returns
The estimated delivery time for your order will depend on the shipping method you choose and your location. You can view the estimated delivery time for each shipping option during the checkout process. Please note that delivery times are estimates and may be affected by factors such as weather, holidays, and delays in the shipping carrier’s network.
Please refer to our return policy page for full details and exclusions.
To initiate a return, please contact our customer service team with your order number and a description of the issue.
Payment
We accept Visa, Mastercard, American Express, credit and debit cards, and Apple Pay
Yes, we take the security of your personal and financial information very seriously. We use state-of-the-art encryption technology to protect your data during transmission and do not store any sensitive information on our servers.
Yes, you can enter a discount or promotional code during the checkout process. Simply enter the code in the designated field and click “apply” to redeem the discount. Please note that only one code can be applied per order, and some codes may have exclusions or expiration dates.
