Returns and Refunds Policy

This policy applies to all purchases made at Liaison West Distribution, Inc. website (www.liaisonwest.com). It is your responsibility to familiarize yourself with this Refund and Returns Policy. By placing an order for any of our product(s), you indicate that you have read this policy and that you agree with and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, we ask that you do not place an order with us.

 

Returns

We accept returns for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 7 days from the time you receive your products. However, before you request or arrange return, please read the below information carefully. You may Return any Delivered product(s) you have purchased within 7 working days of Delivery, for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within 7 working days of Delivery. If you are Returning a product(s) for any reason, except damaged product(s), you must pay the costs of Returning the product(s) to us.

 

When do we not accept returns

We will not accept Returns if the product(s) have been opened, damaged, altered or by altering or customizing the product(s) in any way that could be deemed as you are using or treating the product(s) as your own. While in your possession, you must keep any product(s) you intend to Return to us unopened and in good condition. Product(s) must be Returned in the same condition as they were delivered.

 

How to return

Care must be taken to ensure the Return product(s) are packed well to avoid damage or loss of parts in transit. Product(s) Returned which cannot be re-sold as new due to them being opened, damaged or show wear and tear may be subject to a reduction in the Refund given. For Returned products over $50, it is advisable to use a trackable shipping service or purchase shipping insurance. We cannot provide a guarantee that we will receive your returned product.

 

Returns Policy

Our standard returns policy for product(s) bought is 7 days and to qualify for a full refund the product must be:

· unopened,

· in its original packaging,

· in a resellable condition,

· complete and as purchased,

· accompanied by a valid proof of purchase, and

· returned to us within 7 days of purchase.

 

Refunds

Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in the currency used when you paid for the order. Liaison West does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.

 

Late or missing refunds

If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Questions

Still have questions? Please contact us at support@liaisonwest.com or call +1 (714) 841-6464

This Refund and Returns Policy was last updated on Monday, November 7, 2022